House of Franc Terms & Conditions

House of Franc welcomes you to We would like you to have the best possible experience with us. By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

House of Franc website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” and “House of Franc” are to House of Franc, which is a trading name of Weddings by Franc Limited, a company incorporated in Ireland with company number 369474 with a registered Office at Woodview House, Duntaheen Road, Fermoy, Co Cork, P61 V028 Ireland.


Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase. We will not be liable for any reason if the House of Franc website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire House of Franc website.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
-The product you ordered is out of stock;

-Our inability to obtain authorisation for your payment;

-We have identified a pricing or product description error;

-There is a system or procurement failure; and Failed customer validation checks.

When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from House of Franc. Acceptance of your order and the completion of the contract between you and House of Franc will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.


Delivery / Collection

Standard delivery services are provided by courier Monday – Friday. Standard delivery to most addresses in Ireland generally takes up to 2-3 working days and requires a signature. All items can be tracked online.

Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame.

We will make every effort to deliver goods within the estimated timescales. However, delays are also occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. House of Franc shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Title and risk in goods pass to you on delivery or collection, as the case may be and is acknowledged by a valid signature of persons 18 years or over.

We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made.

We currently deliver to the island of Ireland only, but we will accept orders from customers living outside of Ireland. Delivery will be separately calculated per order basis.

You may receive your order in two separate packages, from the same order,

Collection of your order is also possible from our warehouse in Ballyleggan, Glanworth, Co. Cork P51T326 during weekday opening hours, 9am – 5.30pm


Product description

Each product is sold subject to its individual product description which may set out additional specific terms and conditions related to that product including without limitation terms and conditions concerning estimated delivery times. House of Franc does not accept responsibility for inaccurate content and/or safety instructions, which are included on any products supplied.

The material displayed is provided by way of information only, except in relation to the description of goods available to purchase online. Used and “Pre-Loved” props are of merchantable quality but may have historical wear and tear on the product or packaging, and on occasion, no original packaging.

The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.

We feature products that have been carefully selected for sale on the House of Franc website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.


Order Cancellation

If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact us at 025 32005 or at [email protected]

It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch, our Returns Policy will apply.


Pricing Policy

All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.


Payment and Credit Card Fraud

To the fullest extent permitted by law, House of Franc and its related entities will not be responsible for any damages or consequential losses of any kind (whether direct or indirect) suffered by a user where a credit/debit card, PayPal account or other payment method is fraudulently used or is used in an unauthorised or improper manner.

Damaged or Faulty Goods

If any goods ordered by you arrives damaged or is not of acceptable quality you may have:

–  rights under our returns policy

–  legal rights and remedies in Ireland under the Sale of Goods and Supply of services Act 1980 or any other applicable legislation.

–  the goods repaired or replaced or to receive a refund of the price paid by you for the goods.

If your order arrives damaged, please contact us on 025 32005 or  [email protected]


Returns and Refunds

House of Franc will generally not provide you with a refund or exchange simply because you changed your mind or the goods were not what you expected.

If you have bought an item(s) online at and would like to return it, you have the right to cancel your order and return the goods, anytime before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in resaleable condition and the packaging remains in an ‘as new’ state.

You will be responsible for the cost of returning the goods to us via An Post or Courier.

Alternatively, You can return your item(s) in person to our warehouse in Ballyleggan, Glanworth, Co.Cork, P51 T326 Ireland with your actual ‘Receipt’ and ‘Credit/Debit Card’ used. You must have these items for a refund.

A full refund of the value of the goods will be made upon our receipt of the returned goods.

Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition.

You will only be refunded your delivery cost if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If you paid by PayPal, in this instance please contact our Online Store first so we can organise the return/refund.

We will consider the condition of the goods being returned before deciding whether to make a refund. If we agree to provide you with a refund we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product.  Your statutory rights are not affected.

Please note: If you are returning a faulty item with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.

Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.


Your obligations

You agree that any information provided by you will be true, accurate, current and complete; to abide by all applicable local, state, national and international laws and regulations ;that you are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website ; that all information, designs, drawings and other specifications provided on the website are the exclusive property of House of Franc ; that any copying, transmission or re-transmission of the same requires the prior written approval of House of Franc ; and confirm that you are the authorised holder of any credit/debit card you may use on the Site; to notify us immediately of any changes to any information you have submitted to the Site; and to be available for delivery and to take delivery of any products ordered by you from the Site.

You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm minors in any way; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

In breaching this provision, you would commit a criminal offence (for example in Ireland under the Criminal Damage Act 1991 and/or under the Criminal Justice (Theft and Fraud Offences) Act 2001). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it or on any website linked to it.


Copyright Policy

The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the House of Franc website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the House of Franc website.


Liability, Indemnity and Warranties

House of Franc website is available to all users “as is” without any representations or warranties of any kind, either express or implied. House of Franc makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

House of Franc shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if House of Franc has been advised of the possibility of such damages.

The House of Franc website may also contain links to other websites, which are not operated by House of Franc. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.


Transfer and Assignment

If House of Franc merges, sells or otherwise changes control of its business or this website to a third-party, House of Franc reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that House of Franc has collected from you and any agreements it has made with you.



We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.

A breach of these Terms of Use may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site; Issue of a warning to you; Legal proceedings against you for payment for goods (if applicable), payment of monetary compensation and/or reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Further legal action against you; and Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Terms of Use. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.


Linking to Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.


Privacy and use of your Data

Please refer to the Privacy Policy for information about how we will use personal information that we may obtain about you. This website uses cookies. See our Cookie Policy.



We may change these Terms and Conditions at any time. Any changes in these terms and conditions will be effective immediately when they are posted on the Site. We reserve the right at our discretion to change modify, and/or remove portions of these terms and conditions at any time. You should visit this page periodically to review the terms and conditions, because they are binding on you. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

House of Franc reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.


Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and House of Franc. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of House of Franc.


Force Majeure

House of Franc will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.


Complaints Procedure

We hope you are pleased with our service, however, if you are unhappy with the products or services you have received from us on our site please contact us at [email protected].



If you have any comment to make about any material that appears on our site or wish to make any use of material on our site other than as permitted in these Terms of Use, please contact us at  [email protected]


We’d like to thank you for visiting our site.